Refund Policy

Please note that all gift basket purchases are final sale.

Currently, we do not offer exchange options.

If an item is damaged, or you have any concerns with your product(s), please email us a photo and a description of the concern within 7 days of receiving your order and we will do our best to assist you as soon as possible. 

Please email us at info@cafeonthehill.ca within 7 days of receipt.

Cancellations

To cancel an order, please email us at info@cafeonthehill.ca within 12 hours of placing your order. After 12 hours, we cannot guarantee the cancellation of your order.

Refunds

Refunds will be issued in the original form of payment (Visa, Mastercard or American Express). You should see a transaction for the return posted on your card within 3 business days of the refund being processed.